Refund policy

At Chewzit™, your satisfaction is our priority. We stand behind every product with a 30-day money-back guarantee.

30-Day Money-Back Guarantee If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund — no questions asked.

How to start a return Email us at hi@chewzit.com.au with your order number and we'll guide you through the simple process. We'll cover the cost of return shipping.

Refunds Once we receive your returned item, we'll process your refund to your original payment method within 5–9 business days. Depending on your bank, it may take a few additional days to appear.

Damaged or faulty items If your order arrives damaged or faulty, contact us within 7 days of delivery with a photo and we'll arrange a replacement or full refund right away.

Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the ACL.

Contact Questions about a return? Email hi@chewzit.com.au and our team will be happy to help.